By the end of the case clinic, participants should be able to interpret the systemic challenges outlined in the case, relate relevant theoretical perspectives to the narrative, incorporate their own experiences, and be in a position to develop creative and applicable solutions to the issues in their own work environment.

By the end of the case clinic, participants should be able to interpret the systemic challenges outlined in the case, relate relevant theoretical perspectives to the narrative, incorporate their own experiences, and be in a position to develop creative and applicable solutions to the issues in their own work environment.

The case study sought to explore risk management effectiveness in a TVET college in the eThekwini Municipal region, identify gaps in operational risk strategy, and concluded that enabling best operational practice within the sector contributes to fulfilling sustainable education management and college service delivery.

The facilitator guide to the teaching and learning case is designed to support NSG facilitators to guide participating learners in building critical thinking skills and actionable knowledge that are fundamental to effective service delivery at all levels of governance and public management.

By the end of the case clinic, participants should be able to interpret the systemic challenges outlined in the case, relate relevant theoretical perspectives to the narrative, incorporate their own experiences, and be in a position to develop creative and applicable solutions to the issues in their own work environment.

The aim of the case study is to examine supervisors’ training and ability, and their role in influencing EH&WPs for enhanced service delivery. The case study focuses on the public service mandates that govern the management of employees’ performance and a focus on EH&WPs. Furthermore, supervisors’ knowledge, skills and perceptions in utilising the EH&WP as a performance management tool was explored in this study, currently seen as a major gap and challenge in the KwaZulu-Natal Province as a specific case study.

By the end of the case clinic, participants should be able to interpret the systemic challenges outlined in the case, relate relevant theoretical perspectives to the narrative, incorporate their own experiences, and be in a position to develop creative and applicable solutions to the issues in their own work environment.

The purpose of this paper is to display a selected evaluation case in order to illustrate the challenges faced by the municipality as a result of this change, and to share the lessons learned during this process.