By the end of the case clinic, participants should be able to interpret the systemic challenges outlined in the case, relate relevant theoretical perspectives to the narrative, incorporate their own experiences, and be in a position to develop creative and applicable solutions to the issues in their own work environment.

The case study sought to explore risk management effectiveness in a TVET college in the eThekwini Municipal region, identify gaps in operational risk strategy, and concluded that enabling best operational practice within the sector contributes to fulfilling sustainable education management and college service delivery.

The facilitator guide to the teaching and learning case is designed to support NSG facilitators to guide participating learners in building critical thinking skills and actionable knowledge that are fundamental to effective service delivery at all levels of governance and public management.

By the end of the case clinic, participants should be able to interpret the systemic challenges outlined in the case, relate relevant theoretical perspectives to the narrative, incorporate their own experiences, and be in a position to develop creative and applicable solutions to the issues in their own work environment.

The aim of the case study is to examine supervisors’ training and ability, and their role in influencing EH&WPs for enhanced service delivery. The case study focuses on the public service mandates that govern the management of employees’ performance and a focus on EH&WPs. Furthermore, supervisors’ knowledge, skills and perceptions in utilising the EH&WP as a performance management tool was explored in this study, currently seen as a major gap and challenge in the KwaZulu-Natal Province as a specific case study.

By the end of the case clinic, participants should be able to relate relevant theoretical perspectives on participatory governance, the political-administrative interface, and the use of social innovation to the narrative. By incorporating their own experiences, they should be in a position to develop creative and applicable solutions to the issues in their own work environment.

This study has shown that a social assistance policy programme in the context of widespread and deep-rooted poverty can achieve the measurable success criteria of its ultimate poverty alleviating goals. However, the sustainability of such a programme depends on the continued improvement of antecedent factors. These include administrative implementation, eligibility criteria and targeting, as well as the success of other targeted programmes within the same and related policy regimes, sustained affordability and continued political support.