The facilitator guide to the teaching and learning case is designed to support NSG facilitators to guide participating learners in building critical thinking skills and actionable knowledge that are fundamental to effective service delivery at all levels of governance and public management.

By the end of the case clinic, participants should be able to interpret the systemic challenges outlined in the case, relate relevant theoretical perspectives to the narrative, incorporate their own experiences, and be in a position to develop creative and applicable solutions to the issues in their own work environment.

This study has shown that a social assistance policy programme in the context of widespread and deep-rooted poverty can achieve the measurable success criteria of its ultimate poverty alleviating goals. However, the sustainability of such a programme depends on the continued improvement of antecedent factors.